Guarantee and Returns
All prints on this website are guaranteed to be as described. Currently all the prints available are genuine Thomas Ross restrike etchings and engravings, printed and hand coloured in their workshops in Berkshire, England. Each print will be accompanied by a signed Certificate of Authenticity issued by Thomas Ross Ltd.
In recognition of the difficulty that buying visual items such as artwork over the internet present we do offer a 7 day 'no-questions' money back guarantee, this is also in accordance with UK Consumer Protection (Distance Selling) Regulation 2000.
If you wish to return all or part of an order we will issue a refund for the price paid (less our initial postage costs), upon receipt of the returned goods. The prints must be returned in good condition by tracked mail.
In the very rare event of non-delivery or damage the problem should be reported to us (see contact page) and your local Post Office or
courier (carrier) office. For a damage in transit claim to be made all the packaging must be retained.